The top management of HGC Pvt Ltd ensures that customer focus is established and maintained through the following activities:
- Customer requirements are determined and met
- Customer complaints and other customer input / feedback are continually monitored and measured to identify opportunities for improvement
- HGC continually looks for other ways to interact directly with individual customers to ensure appropriate attention to their unique needs / expectations is established and maintained
- In addition, HGC has established an interactive web site to provide customers with quick access to information and points of contact with the company.